Three roles, one team
Loop AI’s delivery-intelligence platform serves restaurant brands. Through the winter of 2025 it was hiring across its New York go-to-market team at once: a mid-market account executive, two customer success managers and two sales development reps, all in person, five days a week.
The customer success roles had the most specific brief: three to six years of SaaS customer success, ownership of renewals, a background in restaurants or hospitality, and time at a company built from the early stages. Few people have all four.
What happened
We submitted six candidates in total: one for the account executive role, three for customer success and two for sales development.
Five of the six were hired, and all five started between February and March 2026.